Privacy Policy
This Privacy Policy explains how Mtgrx, Mtgrx Vendor, and Mtgrx Delivery (together "the Apps", "we", "our"), all developed and operated by ETERNA GO, collect, use, and protect your information.
1. Information We Collect — Common to All Users
- Name: Used to create and identify your account.
- Email Address: Used to create your account and for account-related communications. Vendor and Delivery Partner accounts use their email as part of their login credentials.
- Phone Number: Used for your account and to receive order/delivery updates.
- Device & Identifiers: Device ID and push-notification token, used to keep your session secure and send you updates.
- Photos: Depending on the app, you may be asked to upload a profile photo, identity photos, or business/product photos — see Part 2 for what applies to your app.
Sign-in methods vary by app: Vendor and Delivery Partner accounts sign in with an email or phone number and a password. SMS or Firebase-based OTP verification is used specifically to help you reset a forgotten password, not for everyday sign-in. See Part 2 for the specifics of your app.
Data collected specifically from Customers, Vendors, and Delivery Partners is described in Part 2 below.
2. How We Use Your Data
- Operating your account and fulfilling orders from checkout to delivery.
- Sending order confirmations, delivery updates, and important notifications.
- Providing customer support when you contact us.
- Monitoring app stability, detecting bugs, and improving performance.
- Keeping your account and our services secure.
3. Third-Party Services
We work with trusted providers to operate the Apps: Google Maps and related location/geocoding services (for maps, delivery routing, and address lookup); Firebase (Google) for push notifications and, specifically for password-reset verification, SMS-based OTP; and, for Delivery Partners, a real-time messaging service (Pusher) used to relay live location and order updates. These providers only receive the data required to perform their function and may not use it for their own purposes.
4. Data Sharing
We do not sell your personal data. Order and delivery details are shared only between the customer, the store fulfilling the order (via Mtgrx Vendor), and the delivery partner assigned to it (via Mtgrx Delivery), solely to complete the purchase.
5. Data Security & Retention
- All data is transmitted using secure, encrypted (HTTPS/SSL) connections.
- We retain your data only for as long as your account is active or as needed to meet legal obligations, then it is securely deleted.
6. Children's Privacy
Our Apps are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will remove it.
7. Huawei AppGallery Compliance
For users downloading any of our Apps from the Huawei AppGallery, we comply with Huawei's privacy guidelines. We do not use any Huawei Mobile Services (HMS) to collect sensitive personal data without explicit consent. ETERNA GO ensures that all required permissions are explicitly requested and justified.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date, and will apply to all three Apps.
9. Account Deletion
You can request permanent deletion of your account and all associated data at any time. The exact method depends on which app you use — see Part 2 below for the steps for your app. You can always also request deletion by emailing us. Submitting a request does not delete your account instantly — our team reviews and processes each request, then permanently deletes your account and all associated data.
10. For Customers — Mtgrx
- Delivery Address: Used to deliver your orders to the correct location.
- Location Data: With your permission, we collect precise or approximate location data to show nearby stores, calculate delivery distance, and guide accurate delivery to your address.
- Order & Cart Activity: Order history and shopping cart activity, used to improve your experience.
- Location: To show relevant stores near you and deliver your order to the correct address.
- Camera & Photo Library: Only when you choose to upload a profile photo or attach an image to a support request.
- Notifications: To inform you about your order status and offers.
Contact us to request account deletion.
11. For Vendors — Mtgrx Vendor
- Business Information: Store name, address, coordinates, service zone, delivery time settings, business plan/subscription, store logo and cover photo, and — where applicable — tax/registration documents.
- Bank & Payout Information: Bank name, branch, account holder name, and account number, submitted to receive your earnings.
- Employee Information: If you add staff members to help manage your store, their names and basic account details, which you are responsible for managing.
- Sales & Order Data: Order history, product listings, and transaction reports related to your store's activity on the platform.
- Product Photos: Images you upload for your products. If you use our AI content tools, product images may be processed to help generate product descriptions.
- Camera & Photo Library: To upload store/product photos, order-proof images, and (where applicable) verification documents.
- Location: Used one-time to set your store's location and to assist with invoice printing. We do not continuously track a store owner's personal location.
- Bluetooth: To connect to thermal receipt printers, if you use this feature.
- Notifications: To alert you about new orders and account updates.
Contact us to request account deletion. Available to the store owner account only — employee/staff accounts are managed and removed by the store owner through the Employee settings within Mtgrx Vendor.
12. For Delivery Partners — Mtgrx Delivery
- Identity Verification: A government identity document type and number (e.g., national ID or driving license) along with supporting photos, and your selected vehicle type, submitted during onboarding to verify your eligibility to deliver.
- Profile & Identity Photos: A personal photo and identity document photos, required as part of registration.
- Continuous Location Tracking: While you are online and available for deliveries, we collect your live location at regular intervals to assign nearby orders, calculate routes, and allow stores and customers to track an active delivery.
- Earnings & Payout Data: Your delivery earnings, cash collected from Cash-on-Delivery orders, and the payout/withdrawal method details you submit to request a withdrawal.
- Referral Code (optional): If you enter a referral code during registration.
- Location: Continuous tracking while you are online and actively delivering an order.
- Camera & Photo Library: To upload identity photos, your profile photo, and delivery-proof photos.
- Notifications: To alert you about new delivery assignments.
Contact us to request account deletion.
Have questions about your privacy? Contact us:
Email: admin@eternago.com