Privacy Policy
This Privacy Policy explains how Mtgrx, Mtgrx Vendor, and Mtgrx Delivery (together "the Apps", "we", "our"), all developed and operated by ETERNA GO, collect, use, and protect your information.
1. Information We Collect — Common to All Users
- Name: Used to create and identify your account.
- Email Address: Used to create your account and for account-related communications. Vendor and Delivery Partner accounts use their email as part of their login credentials.
- Phone Number: Used for your account and to receive order/delivery updates. Where enabled, phone verification (including SMS or Firebase-based OTP) may be used for sign-up, login, or password reset.
- Device & Identifiers: Device ID and push-notification token (FCM), used to keep your session secure and send you updates.
- Photos: Depending on the app, you may be asked to upload a profile photo, identity photos, product/business photos, chat attachments, prescriptions, or delivery/support proof images — see Part 2 for what applies to your app.
Sign-in methods vary by app and by what our administrators enable. Accounts typically sign in with a phone number and/or email and password. OTP verification may be used for phone confirmation or to help you reset a forgotten password. See Part 2 for the specifics of your app.
Data collected specifically from Customers, Vendors, and Delivery Partners is described in Part 2 below.
2. How We Use Your Data
- Operating your account and fulfilling orders from checkout to delivery (and, where available, related services such as parcel, rental, or ride).
- Sending order confirmations, delivery updates, and important notifications.
- Providing customer support when you contact us (including in-app chat where available).
- Processing payments, wallet top-ups, refunds, and payouts where those features are enabled.
- Monitoring app stability, detecting bugs, and improving performance.
- Keeping your account and our services secure.
3. Third-Party Services
We work with trusted providers to operate the Apps: Google Maps and related location/geocoding services (for maps, delivery routing, and address lookup); Firebase (Google) for push notifications and, where enabled, phone/OTP verification; and a real-time messaging service (Pusher) used to relay live order, ride, and location updates when those features are active. Payment processors may receive payment details solely to complete a transaction. These providers only receive the data required to perform their function and may not use it for their own unrelated purposes.
4. Data Sharing
We do not sell your personal data. Order and delivery details are shared only between the customer, the store fulfilling the order (via Mtgrx Vendor), and the delivery partner assigned to it (via Mtgrx Delivery), solely to complete the purchase or related service. Limited data may also be shared with payment providers and the third-party services listed in Section 3, only as needed to operate the Apps.
5. Data Security & Retention
- All data is transmitted using secure, encrypted (HTTPS/SSL) connections.
- We retain your data only for as long as your account is active or as needed to meet legal, tax, or accounting obligations, then it is securely deleted or anonymized.
6. Children's Privacy
Our Apps are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will remove it.
7. Huawei AppGallery Compliance
For users downloading any of our Apps from the Huawei AppGallery, we comply with Huawei's privacy guidelines. We do not use any Huawei Mobile Services (HMS) to collect sensitive personal data without explicit consent. ETERNA GO ensures that all required permissions are explicitly requested and justified.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date, and will apply to all three Apps.
9. Account Deletion
You can request permanent deletion of your account and associated personal data from inside each App (see Part 2 for where to find the button). You may also email us as a backup. Submitting a request may not delete your account instantly — our systems or team process each request, then permanently delete your account and personal data we are not legally required to keep. We will inform you if a longer processing time applies.
10. For Customers — Mtgrx
- Delivery Address: Used to deliver your orders to the correct location.
- Location Data: With your permission, we collect precise or approximate location while you use the App to show nearby stores, set delivery addresses, calculate delivery distance, and support live order or ride tracking when those features are in use. We do not continuously track your location in the background for marketing.
- Order, Cart & Service Activity: Order history, shopping cart activity, and activity related to modules you use (for example food, grocery, parcel, rental, or ride), used to operate the service and improve your experience.
- Wallet & Payment Activity: Where wallet or digital payment is enabled, transaction and payment-method related information needed to process charges, top-ups, and refunds.
- Voice Search (optional): If you use voice search, microphone audio is processed to convert your speech into a search query. We do not use voice input for advertising.
- Chat & Support Content: Messages and images you send in chat or support flows.
- Location: To show relevant stores near you, set delivery addresses, and support accurate delivery or ride tracking while you use those features.
- Camera & Photo Library: When you choose to upload a profile photo, attach images in chat/support, or upload a prescription or other required document.
- Microphone & Speech Recognition: Only if you use optional voice search.
- Notifications: To inform you about order status, ride/delivery updates, and important service messages (and offers where enabled).
In the App: open your Profile, then choose Delete Account, and confirm. You can also email us to request deletion.
11. For Vendors — Mtgrx Vendor
- Business Information: Store name, address, coordinates, service zone, delivery time settings, business plan/subscription, store logo and cover photo, and — where applicable — tax/registration documents.
- Bank & Payout Information: Bank name, branch, account holder name, and account number, submitted to receive your earnings.
- Employee Information: If you add staff members to help manage your store, their names and basic account details, which you are responsible for managing.
- Sales & Order Data: Order history, product listings, and transaction reports related to your store's activity on the platform.
- Product Photos: Images you upload for your products. If you use our AI content tools, product images may be processed to help generate product descriptions.
- Camera & Photo Library: To upload store/product photos, order-proof images, and (where applicable) verification documents.
- Location: Used to set your store's location and to assist with features such as invoice printing. We do not continuously track a store owner's personal location.
- Bluetooth: To connect to thermal receipt printers, if you use this feature.
- Notifications: To alert you about new orders and account updates.
In the App: open Profile (or account settings) and choose Delete Account, then confirm. Available to the store owner account. Employee/staff accounts are managed and removed by the store owner through Employee settings within Mtgrx Vendor. You can also email us.
12. For Delivery Partners — Mtgrx Delivery
- Identity Verification: A government identity document type and number (e.g., national ID or driving license) along with supporting photos, and your selected vehicle type, submitted during onboarding to verify your eligibility to deliver.
- Profile & Identity Photos: A personal photo and identity document photos, required as part of registration.
- Continuous Location Tracking: While you are online and available for deliveries, we collect your live location at regular intervals to assign nearby orders, calculate routes, and allow stores and customers to track an active delivery.
- Earnings & Payout Data: Your delivery earnings, cash collected from Cash-on-Delivery orders, and the payout/withdrawal method details you submit to request a withdrawal.
- Referral Code (optional): If you enter a referral code during registration.
- Location: Continuous tracking while you are online and actively delivering an order.
- Camera & Photo Library: To upload identity photos, your profile photo, and delivery-proof photos.
- Notifications: To alert you about new delivery assignments.
In the App: open Profile and choose Delete Account, then confirm. You can also email us.
Have questions about your privacy? Contact us:
Email: admin@eternago.com